Returns and Refunds Policy
Class Refund/Cancellation Policy
Class deposits will be refunded up until one month before the class. Deposits will not be refunded within one month leading up to the event unless there is a wait list and someone else can take the spot from you.
Classes are rain or shine events short of extreme dangerous weather. If Locked Back cancels a class, full refunds will be given.
All optics will be sent to the manufacturer first for inspection before the return will be finalized. If the item is repaired and returned to us, we will be returning the item back to you at your expense and credit will not be issued.
Returns for Credit
All merchandise is subject to a manufacturer inspection upon arrival before the return will be finalized. You must contact Locked Back for an RA # and instructions before you send the return back. All merchandise returned will be processed within 10 business days. Returns must be sent back within 30 days of the invoice date or restocking fees of 120% will be applied. For a prompt refund please send a copy of your invoice and a letter of explanation for the return. All return shipping must be prepaid; no COD’s will be accepted.
Damaged or Defective Merchandise
If you receive packages damaged in shipment or was defective out of the box, keep all packaging and take pictures of the damages. Please contact Locked Back customer service immediately and you will receive instructions on how to handle the problem.
Upon inspection, if the merchandise has been misused or abused by the consumer, the return will be refused and credit will not be issued. The consumer will have to pay return shipping costs.
We do not ship any International Orders (Including Puerto Rico, Guam, APOs and FPOs), including orders that have any connection to International shipments (freight-forwarders, etc.). This applies to both the shipping and billing addresses. Orders found to have an international connection will be cancelled. There are no exceptions.
Locked Back has no outlet for open packaging as we only deal in new merchandise. All products must be returned in resalable condition (unused and/or unopened). There will be no credit issued on items that have been opened or used.